ManufactureQuote legal
Terms of Service
Last updated 11 August 2026.
1. The service
ManufactureQuote is business software for controlled manufacturing quoting, customer-safe proposal PDFs, accepted job sheets, variations, actual-cost review, and closeout. It is not engineering, legal, tax, accounting, safety, quality, ERP, MRP, MES, scheduling, purchasing, inventory, or design certification software.
2. Contracting party and authority
By using MQ for a company, you confirm that you are authorised to bind that company and that the service is acquired in trade for business purposes.
3. Accounts and security
You are responsible for user accounts, roles, passwords, devices, and all activity under your account. You must keep access details confidential, promptly remove users who should no longer have access, and tell us about suspected unauthorised access.
4. Customer data
You retain ownership of your customers, contacts, quotes, Library records, BOMs, drawings, pricing, job, actuals, and workflow data. You grant MQ the licence needed to host, process, back up, secure, display, and transmit that data to provide and support the service.
5. Your manufacturing responsibility
You remain responsible for verifying all inputs and outputs, including BOM imports, drawings, revisions, quantities, rates, formulas, margins, taxes, supplier information, customer specifications, tolerances, production instructions, health and safety, quality assurance, and customer approvals. MQ does not guarantee profitability, manufacturability, safety, compliance, or accuracy of customer-entered data.
6. Proposals and customer decisions
V1 supports issuing a frozen proposal, downloading or printing a proposal PDF, sending it through your normal email or business process, and manually recording the customer decision in MQ. MQ does not promise email delivery or mailbox integration.
7. Subscriptions, billing, cancellation, and tax
Plans, prices, billing cycle, GST/tax treatment, renewals, upgrades, downgrades, suspension, and cancellation are governed by the active order form, plan record, or agreed commercial arrangement. Subscription charges are non-refundable except where required by applicable law or expressly agreed in writing.
8. Acceptable use and suspension
You must not misuse MQ, bypass security, attempt unauthorised access, upload malware, overload the platform, infringe rights, abuse proposal links, circumvent limits, or use the service unlawfully. We may suspend or restrict access to protect MQ, other tenants, infrastructure, or legal obligations.
9. Third-party infrastructure
MQ relies on third-party hosting, database, authentication, storage, email/auth, analytics or support services where configured. We are not responsible for third-party failures outside our reasonable control, although we will use reasonable care in provider selection and operation.
10. Availability, backups, and changes
We aim to operate MQ with reasonable care, but do not guarantee uninterrupted or error-free service. Maintenance, incidents, upgrades, outages, and provider issues may occur.
11. Intellectual property and feedback
MQ, its software, designs, workflows, documentation, and product materials belong to MQ or its licensors. You may use MQ only as permitted by these terms. If you provide feedback, you grant us a perpetual, royalty-free licence to use it without obligation.
12. Confidentiality
Each party must protect non-public commercial, technical, pricing, security, customer, and operational information received from the other party, except where disclosure is required by law, professional advisers, or service providers bound by suitable obligations.
13. Warranties and statutory rights
To the maximum extent permitted by law, MQ is provided on an as-is and as-available basis. Where the Consumer Guarantees Act 1993 or other mandatory law applies and the statutory requirements for business contracting-out are met, the parties agree to contract out of those guarantees to the extent permitted. Nothing in these terms excludes rights that cannot lawfully be excluded.
14. Liability
To the maximum extent permitted by law, we are not liable for indirect, consequential, special, or economic loss, lost profit, lost revenue, lost opportunity, lost contracts, loss of goodwill, production delay, scrap, rework, material waste, business interruption, incorrect customer-entered data, customer configuration errors, or external email failure. Our aggregate liability is capped at the fees paid by the affected customer for MQ during the period confirmed in the final order terms, except where a cap cannot lawfully apply.
15. Indemnity
You indemnify us for claims, losses, and costs arising from your unlawful use, unauthorised data, infringement, customer manufacturing decisions, unsafe instructions, or breach of these terms, to the extent legally enforceable.
16. Termination and data export
Either party may terminate according to the agreed commercial arrangement. After termination, access may cease and data may be retained, exported, deleted, or anonymised according to the confirmed retention and exit process.
17. General
These terms are governed by New Zealand law and New Zealand courts have jurisdiction unless an order form states otherwise. Standard clauses on notices, assignment, severability, waiver, force majeure, entire agreement, and variation apply.